Return Policy

We love to make customers happy. Yet we recognize there may be times where there may be unforeseen issues with your product. Being a design-oriented company, fabrics may not match your home décor or the texture of the fabric may not be what you expected. Or it could be that you ordered the wrong size.

Jax and Bones has a 14-day return policy on all items purchased from www.jaxandbones.com (from date of invoice).

Exchanges:
We can replace or exchange items within 14 days if the item has not been used and if tags are not cut off.  Your credit card will be charged for the new item while we wait for the exchange.  You are responsible for shipping costs, the return and all original shipping costs are non-refundable.

In the event that the item you received is damaged or defective, please contact jbpack@jaxandbones.com or call 626 444 4550.  A Jax & Bones team member will take careful steps to determine how we can remedy, replace or refund the product.

Final Sale Items:
Jax & Bones will not be able to return, exchange items that are listed on seasonal promotions, or on custom beds that are not shown on our website.

Always make sure you double-check the size, color and fabric you are purchasing.

Return Authorization:
We want you to be 100% satisfied with your product purchase. If a return is required, please email jbpack@jaxandbones.com or call us directly at 626 444 4550. A Return Authorization Number will be provided and must accompany the return to ensure a correct and timely refund.  If the RAN (Return Authorization Number) is missing, it may result in our inability to process any refund to your credit card.

Condition of Return:
The item must come back in resalable condition (no doggy drool or hair please).  It must also be returned with original tags and packaging. The returned item will be inspected by our quality control team. If the item is not in a sellable condition, it could result in a return or restocking fee decline.

A customer service ambassador is available and happy to help guide you. Please use our chat box now for real-time assistance or email us at jbpack@jaxandbones.com.