HOW TO BECOME A RETAILER

Jax & Bones sells to retailers all over the world. 

If you are interested in becoming a retailer, please submit a completed New Customer Information Sheet and a copy of your resale certificate to customerservice@jaxandbones.com

Allow up to 7 days for account approval, we will review your store and let you know if you are authorized to sell Jax and Bones products. To see a current list of retailers, please click here. We work diligently to preserve exclusivity for our loyal customers and value established relationships in small communities. We will review other stores in your area as part of the review and advise on conflicts.

Currently, we do not offer a website to shop wholesale, but you can access our line through Wholesale Pet or Bonagora if those portals are preferable to you. All terms and conditions below apply and ISO discounts will not be avaialble through those third party portals. 

We work with a variety of gift and pet represenatitives across the United States and internationally. For a full list of tradeshows and representatives, click here. 

 

FIRST TIME CUSTOMERS

Welcome! To setup your account, we'll need the following information: type of business (brick + mortar, catalog, website, distributor, etc., ) and a completed new customer setup form, resale certificate and preferred method of payment. No orders will be processed without payment being provided. 

$100 minimum opening order

$50 minimum re-order

Orders must observe designated case pack quantities. Jax & Bones reserves the right to adjust quantities ordered to meet your requirements or apply a handling charge for each broken case pack qty. We will not break case packs without applying a handling charge. 

ISO's are available, please contact customer service for more information on discounts and specials available. 

 

BACKORDERS

All backorders under $50 will be automatically cancelled. Shipping will always be charged on backorders unless there was an error made by Jax & Bones. 

 

PRICES + AVAILABILITY

Jax & Bones reserves the right to change pricing and availability without notice.

 

FIRST ORDER MUST BE PRE-PAID

We accept Visa, Mastercard and American Express. We will accept check on first order but it must be received before the order will be shipped.

WE DO NOT OFFER COD.

 

NET30 TERMS ON APPROVED CREDIT

To apply for terms, complete the Credit Application and send to accounting@jaxandbones.com for review.

Customers that have been in business less than one year require a waiting period of 6 months from the first order prior to consideration for net terms. Any account inactive for over 12 months must submit new credit references.

 

INTERNATIONAL CUSTOMERS

We love working with international partners and offer pre-packs and discounts for easy shipping. Please contact customerservice@jaxandbones.com for more information.


DROP SHIPPING + ONLINE RETAILERS

We do not drop ship any toys or accessories. All items must be purchased to ship to your distribution center or store in order to be fulfilled by your team. We do not allow third party sales through sites like Amazon or ebay. We have strict MAP rules and guard our brand in all online marketplaces where we sell. 

Jax & Bones offers drop shipping on bedding only. A drop ship fee will apply per item. To apply to be a drop ship customer, please complete the Drop Ship Application and Customer Information Sheet and send back to customerservice@jaxandbones.com. Additional terms and conditions apply, review packet in full for more details and policies for drop shipping. 

Images will be released to drop ship customers once approved.  

Not all images on our website are available for third party use, please do not copy or download any imagery from our site. Using unauthorized images on your website or in social media channels may result in fees or fines. 


SHIPPING

You can expect your order to ship within 2-5 business days and will arrive within 7 - 14 business days if all products are in stock. All merchandise is shipped from Baldwin Park, CA. Standard UPS and FedEx shipping rates apply on all domestic orders. Freight carrier is subject to change without notice. Claims for damages or exchanges must be submitted to transit company and/or Jax & Bones within 7 days of receipt. Be sure to retain the merchandise in its original shipping carton to verify damages in transit. 

 

SHIPPING ERRORS

If there in an error with your order, please contact customer service at customerservice@jaxandbones.com or call (626) 444-4550 x 1. Please contact customer service with these issues within 7 days of receiving your order. 

 

ROUTING REQUESTS

Customers need to specify any special routing requests or we will ship best/cheapest method. Notify us if your address is residential as additional fees may apply. If you are receiving an LTL shipment, please indicate if you require a lift gate. Additional fees may apply. Failure to supply correct information may cause additional fees to be applied. 

 

ORDERS SHIPPED

Orders are shipped by common carrier and will be sent freight collect. Consignee must relay any damage or loss claim directly with the carrier. 

 

REFUSED SHIPMENTS

Refused shipments or shipments sent back to Jax & Bones without prior authorization are subject to a 25% restocking fee. 

 

RETURNS

Returns will not be accepted without prior authorization. Please contact customer service for return authorization. RMA numbers must be clearly written on the box or the shipment will be refused. Items must be returned in their original condition, with packaging intact and no price stickers. All other returned items are subject to a 25% restocking fee. 

 

PRODUCT CONSTRUCTION + QUALITY

All toys are hand tied or sewn and may vary slightly in size and color due to the nature of their production. We quality check each batch of toys coming out from production and have strict standards, but please note the toys are handmade. 

 

SPECIAL OFFERS

Contact customerservice@jaxandbones.com for more information on discounted pre-packs and free shipping ISO's. 

Special offers cannot be combined. Only one discount will be given per order, if applicable. 

Retail offers may not be applied to wholesale orders. 

Jax & Bones reserves the right to offer discounts through our website that apply to retail customers. 

Wholesale customers are welcome to match those discounts in store, but are encouraged to explain to customers that the shipping cost on the website is likely to make buying in store more attractive.

 

JAX & BONES CONTACT INFORMATION

345 Cloverleaf Drive, Suite A

Baldwin Park, CA 91706

P | (626) 444-4550 

F | (626) 444-1692

customerservice@jaxandbones.com