Our goal at Jax and Bones is that you are happy with your purchase 110%.
If you have any questions or comments regarding our products, we would love to hear from you
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ORDERS USUALLY SHIP WITHIN 3 TO 5 DAYS OF ORDERING ONLINE.

How to order:
Shop online with our fast and secure server: To place an order, you will utilize our shopping cart and proceed to checkout where you will purchase your item using Visa or Mastercard. Our server is secure and protected. We promise your information is safe and will not be given out to anyone.

Order by Phone
(626) 444-4550
Monday through Friday 10-5 PM PST

Order by Fax 24 hours a day
(626) 444-1692

Sales tax for California residences: All items shipped within California will be subject to a 9.25% tax rate.
What is our delivery time?
We ship ONLY UPS unless otherwise requested by customer. If the item is in stock, delivery takes between 6-8 business days on average. Please allow additional time for custom orders. If an item is out of stock, we will send you an email stating the approximate delivery time. We do not ship internationally.
What are our shipping rates?
Our goal is that we provide you with a reasonable and competitive e-retailer shipping rate. Our rate is based on the total purchase of orders. We will confirm and provide you with a tracking number when your order ships. The rates below are for ground shipping.
Shipping and Handling Rate
Orders up to $ 70
Orders up to $ 125
After $125
$8.95
$12.95
$15.95
In case of a return, shipping and handling charges are non-refundable.
Types of payment we accept:
We gladly accept the following payments: Visa, Mastercard, Check, or Money Order.
Do we ship internationally?
We do not ship internationally. Please check back with us in the future.
What size dog collar should I get my dog or cat?
Please refer to our size chart to obtain correct sizing. The size chart is available on all the collar pages.
What size bed should I get for my dog or cat?
The general rule is that your best friend's bed should be bigger and roomy so their legs can stretch out for more comfort. Our advice is that you measure the length of your best friend and add 10-12 inches to obtain the best diameter for the bed. When in doubt, it is best to get the larger bed. Trust us, who likes to sleep with their feet dangling off the bed?
Returns:
If our product does not meet your expectations, please call us within 7 days to obtain an authorization number for the return. The merchandise must be in its original packaging and unused to be considered for a full store credit or exchange. Shipping and handling is not refundable. We reserve the right to determine whether the item has been used or washed. All return orders are subject to a 25% restocking fee.
 
 

Jax and Bones promises you will be impressed with the materials and fabrics we use on all products.
We welcome all your comments and suggestions.