FAQ

ORDERING

The status of your order is updated regularly on jaxandbones.com. The order status represents what is happening with your order between the time you place it and the time it ships from our warehouse.

To find your order status, visit the order history page of the “my account” section of jaxandbones.com. Here you will find all of the information about current and past orders. Once your order is shipped, your tracking number(s) will be displayed when available.

We will also keep you up to date about the status of your order by email. Upon placing an order online, you will receive an order confirmation email. You will receive another email when your order ships.

If you have further questions about your order, please contact us at (626) 444-4550 or e-mail orders@jaxandbones.com if you have additional questions. 

Once your order is placed, we will update you with:

Order confirmation: this email confirms that we have received your order and includes your order number. Keep this email for your records.

Shipment confirmation: this email confirms that your order has shipped and typically contains carrier tracking information. If you have chosen to ship to multiple shipping addresses or if your order contains certain items, you may receive multiple shipment confirmation emails depending on when each shipment leaves our distribution center.

Important notices about your order: there are many reasons we may e-mail you about your order (for example: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order, or payment complications). Should you receive a notice like this, please call customer service at 626 444 4550 immediately so that we may assist you.

Back order updates: if you have ordered an item that is back ordered, we will notify you should the expected shipping day change, or if the item is not expected to come into stock within 96 hours.

PRODUCT AVAILABILITY

Items you choose to place in your shopping cart while browsing Jaxandbones.com will stay there until they are purchased or removed.

Because product availability is not 100% guaranteed until products are purchased, it is possible for an item to go out of stock while you contemplate your purchase. If the item goes out of stock and you’d like to order and wait for it to come back into stock, please contact customerservice@jaxandbones.com or 626 444 4550.

Sometimes items listed on the site go out of stock but remain active on the site. In this case, we will work with you to get an accurate in stock date and shipping lead time.

PAYMENT TERMS

Jax and Bones will charge your card once the item ships from our warehouse. Once the item has shipped from our warehouse, you will receive notification from FedEx that will contain your tracking number. You will also receive a final invoice from Jax and Bones reflecting final product and shipping costs.

PAYMENT METHOD

We accept the following payment methods: American Express, Visa, MasterCard, and gift certificates. We also accept personal check or money order. If paying by check, please allow extra time for your check to clear. Once the check has cleared, your merchandise will be shipped.

Sales Tax

Where required by state law, all orders will be charged sales tax.

GIFT CERTIFICATES + GIFT MESSAGES

Jax and Bones gift certificates make a great gift and are available for purchase on our website. Please call Customer Service at 626 444 4550 or e-mail us at customerservice@jaxandbones.com to get additional information on gifts.

If you're sending a Jax and Bones product as a gift, we are happy to include a personal message. Please call our customer service department at 626 444 4550 and we will be happy to include a personal, handwritten note with your order.

PROMOTIONS

If you are using a promotional code on jaxandbones.com, you may enter it on the shopping bag page in the “Promo Code” box before checking out.

Before attempting to use a promo code, be sure to read the terms and conditions for that code, including expirations dates, combinability rules, and eligible products. Jax and Bones will only honor one discount at time of checkout.

If your discount qualifies, it will be displayed in your shopping bag and in your order summary throughout the checkout process.